Patient Safety & Scope of Programme
This Statement defines what the OJSP Patient Support Programme, operated by [OJSP Ayurved & Foods — full legal entity name] ("OJSP", "we"), is and is not. It forms part of the Terms of Use and the Staff Conduct Rules, and prevails over any other material — marketing, packaging, a diet chart, or anything a member of staff says — on any question of scope or patient safety.
NEVER STOP OR REDUCE YOUR PRESCRIBED DIABETES MEDICINES.
Not because you feel better. Not because your sugar readings improved. Not because a supplement seems to be working. Not because anyone here suggested it — and nobody here is permitted to suggest it.
Only the doctor who prescribed your medicine may change it. Stopping diabetes medication without medical supervision can cause severe illness and death, sometimes within days.
THIS PROGRAMME DOES NOT MONITOR YOU. NOBODY IS WATCHING YOUR READINGS IN REAL TIME.
If you feel unwell, or a reading is very high or very low — contact your doctor, or call 112, or go to hospital. Do not wait for anyone here to respond.
- What this programme is
- What it is not
- Your medicines — the central rule
- What Sudhamukti is
- What may never be claimed
- No monitoring, no alerts
- Emergencies and danger signs
- Low blood sugar
- Diet charts
- Who may select a calorie level
- What staff may and may not do
- Progress views
- Pregnancy, children and other conditions
- Tell your doctor about this programme
- Reporting a problem
- Regulatory position
- Changes
1. What this programme is
A support and education programme for people living with diabetes who use OJSP products. It provides:
- a place to record your own readings — blood pressure, fasting and post-prandial sugar — and see them over time;
- a record of the medicines and supplements you have taken and the food you have eaten, kept by you;
- diet charts prepared by qualified professionals, at a calorie level selected by a doctor or dietitian;
- general education about living with diabetes;
- a way to contact our support team with questions about our products and the programme.
Why it exists. Diabetes is managed day by day, mostly by the person who has it. Writing down what you eat, what you take and what your numbers do is one of the genuinely useful things you can do — and most people do not keep it up on paper. This makes it easier and shows you the pattern.
2. What it is not
| This programme is not | |
|---|---|
| A treatment for diabetes | It treats nothing |
| A replacement for your doctor | Never |
| A replacement for your medicines | Never — see §3 |
| A monitoring service | Nobody watches your readings |
| A medical or emergency service | Call 112 or your doctor |
| A source of medical advice | Our staff are not your clinicians |
| A diagnostic service | We diagnose nothing |
| A way to get a diet plan without professional input | See §10 |
| Available to anyone under 18 | Adults only |
3. Your medicines — the central rule
Continue every medicine your doctor has prescribed, at the dose prescribed, until that doctor tells you otherwise.
This applies to tablets, insulin, blood pressure medicines, cholesterol medicines — everything.
This is the most important rule in the programme, and it exists because the harm it prevents is real and serious:
- A person taking insulin who stops it can develop diabetic ketoacidosis, which is a medical emergency and can be fatal.
- A person who stops oral medicines may see sugar levels rise dangerously over days or weeks, often without feeling ill until significant damage has occurred.
- Feeling well is not evidence that you no longer need medicine. Diabetes causes damage silently, long before symptoms appear.
- Improved readings while on medication usually mean the medication is working — not that it can be stopped.
If anyone — a staff member, a distributor, a retailer, another patient, or anything you read — suggests you can reduce or stop your prescribed medicines because of an OJSP product, that advice is wrong, it is against our rules, and we want to know about it.
Report it to [email protected]. We treat it as the most serious breach possible and act on it immediately.
If you want to reduce your medication, that is a conversation with your prescribing doctor — and it is a reasonable one to have if your control has genuinely improved. Have it with them, not with us.
4. What Sudhamukti is
- Sudhamukti is an Ayurvedic product range intended to support general wellbeing alongside proper medical care, diet and activity.
- It is not a medicine for diabetes, is not a substitute for any prescribed medicine, and does not treat, cure, control or reverse diabetes.
- It is not a substitute for diet, exercise, monitoring or medical follow-up.
- Product composition, permitted use and any licensing are as stated on the product label and in the product's regulatory approvals. The label prevails over anything said anywhere else.
- Tell your doctor you are taking it, and take the pack or a photograph of the label with you (§14).
5. What may never be claimed
Diabetes is a listed condition under the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954. That Act is a criminal statute, and it prohibits advertising any remedy claiming to diagnose, cure, mitigate, treat or prevent the conditions in its Schedule.
Accordingly, nothing on this portal, in any communication, in any diet chart, in any training material and from any member of staff may say or imply that an OJSP product:
- cures, reverses or eliminates diabetes;
- treats, controls or manages diabetes;
- reduces or removes the need for medicine or insulin;
- lowers blood sugar or HbA1c;
- prevents complications of diabetes;
- works "like a medicine", or better than one;
- produces any guaranteed result, or a result in a stated period.
Testimonials, before-and-after readings, patient success stories and screenshots of improved sugar levels are claims and are subject to the same rule. A patient's own reading shared as evidence that the product works is exactly what the Act prohibits.
6. No monitoring, no alerts
When you enter a reading, nobody sees it in real time. There is no clinician on the other side. There are no automatic alerts to anyone.
A dangerous reading entered at midnight is read by nobody until you act on it yourself.
- Your readings are stored so you can see them and show them to your doctor. That is their whole purpose.
- The portal does not interpret readings, does not tell you whether a number is safe, and does not know your target range — which is set by your doctor and differs from person to person.
- Support staff do not review daily entries. Where a patient contacts them, they see what is in the record — that is not monitoring.
- Never delay contacting a doctor because you have entered a reading here. Entering it achieves nothing clinically.
Why we say this so bluntly. A portal that asks you to enter your sugar every day naturally creates the feeling that someone is looking after you. That feeling is dangerous if it delays a phone call to your doctor by even a few hours. We would rather be clear now than have someone rely on us at the wrong moment.
7. Emergencies and danger signs
Call 112, or go to hospital now, if you have:
• confusion, drowsiness or difficulty waking someone
• vomiting that will not stop, or severe stomach pain
• rapid or deep breathing, or breath that smells fruity
• chest pain, or weakness on one side of the body, or slurred speech
• a very high reading with vomiting or feeling very unwell
• any sign of low blood sugar that does not improve — see §8
• a foot wound that is spreading, blackening, smelling, or accompanied by fever
These signs are displayed inside the portal where readings are entered, not only in this document. If you are unsure whether something is an emergency, treat it as one.
8. Low blood sugar
Low blood sugar can happen quickly and is dangerous. Signs include sweating, shaking, palpitations, sudden hunger, confusion, irritability, blurred vision, or feeling faint.
Treat it immediately as your doctor has advised — do not wait, do not enter it in the portal first, and do not look for guidance here. If the person is drowsy or unconscious, do not give anything by mouth. Call 112.
Risk of low sugar is higher when someone is on insulin or certain tablets, is fasting, is eating less than usual, or has increased activity.
Fasting — including religious fasting — needs planning with your doctor if you take insulin or medicines that can cause low sugar. Doses often need adjusting. Do not fast without that conversation, and never adjust doses yourself.
9. Diet charts
- Diet charts are general dietary guidance prepared by qualified professionals, offered at calorie levels and in Veg, Non-Veg and Jain variants.
- They are not personalised prescriptions, and do not take account of your kidney function, other conditions, allergies, medicines or individual needs.
- Do not follow a chart that conflicts with advice from your own doctor or dietitian. Theirs wins, always.
- Charts are education, not treatment. Following one does not replace medicine.
- Anyone with kidney disease, liver disease, heart failure, an eating disorder, or who is pregnant or breastfeeding must not use a chart without their own clinician's approval — see §13.
- If you feel unwell after a dietary change, stop and contact your doctor.
10. Who may select a calorie level
A calorie level may only be selected by a doctor or a qualified dietitian. Never by sales staff, distributors, retailers, support agents, or the patient alone.
Calorie requirement depends on weight, height, age, activity, kidney function, other conditions and medicines. Getting it wrong causes real harm — a level too low can precipitate low blood sugar in someone on insulin.
- The portal records who selected the level and when, and that record is not editable afterwards.
- A chart is released to a patient only after a qualified selection is recorded.
- Staff who select or suggest a calorie level are in breach of the Staff Conduct Rules and are removed from the programme.
- Where a patient's own dietitian has given a plan, that plan governs and the portal chart should not be used alongside it.
11. What staff may and may not do
| Staff may | Staff must never |
|---|---|
| Explain how to use the portal | Advise on any medicine, dose or timing |
| Explain what a product is and how to take it per the label | Suggest reducing or stopping any prescribed medicine |
| Help a patient record readings | Interpret a reading or say whether it is safe |
| Answer questions about orders, delivery and the programme | Diagnose anything, or comment on symptoms |
| Direct a patient to their doctor | Select or suggest a calorie level |
| Escalate a concern per the escalation rules | Claim any product treats, cures or controls diabetes |
| Share approved educational material | Share another patient's story, readings or details |
| — | Contact a patient's family without the patient's consent |
Where a patient describes something that sounds urgent, staff have exactly one script: tell them to contact their doctor or call 112 immediately, and record that they did so. Staff must not assess, reassure, or advise the patient to wait.
12. Progress views
- Charts and summaries show what you entered. They are a picture of your own record, nothing more.
- They do not assess control, do not indicate whether treatment is working, and do not predict anything.
- An improving trend is not evidence that a product caused it. Many things change together — diet, activity, season, medicines, stress, other illness.
- A progress chart is not a reason to change medication. It is something to show your doctor so they can decide.
- Where a reading is entered wrongly, correct it — but the record keeps both entries, because a medical record that can be silently rewritten is worth less to your doctor.
13. Pregnancy, children and other conditions
Do not use OJSP products, or any diet chart from this programme, during pregnancy or while breastfeeding without your obstetrician's approval. Diabetes in pregnancy is managed differently and the risks are different.
- This programme is for adults aged 18 and over. Diabetes in children and adolescents is managed by paediatric specialists and this programme is not appropriate.
- Anyone with kidney disease, liver disease, heart failure or on dialysis must consult their treating clinician before using any product or chart.
- Anyone with a history of disordered eating should approach calorie-based charts only with their clinician's involvement.
- Anyone scheduled for surgery should tell their surgeon and anaesthetist about every supplement they take.
14. Tell your doctor about this programme
Tell your doctor you are taking an Ayurvedic supplement, and show them the label.
Doctors need to know everything you take. Some patients do not mention supplements because they expect disapproval — but a doctor who knows can watch for interactions and adjust properly. A doctor who does not know is working blind.
- Take the pack, or a photo of the label showing full composition, to your appointments.
- Export your readings from the portal and show them — that is exactly what they are for, and most doctors will find them genuinely useful.
- Tell your doctor immediately if you notice any new symptom after starting any supplement.
15. Reporting a problem
Report to [email protected] if: you experience any unwanted effect you think may be related to a product; anyone suggested you reduce or stop your medicines; anyone made a cure or treatment claim; a calorie level was selected by someone unqualified; or anything in the portal seems wrong.
Acknowledged within [24] hours; suspected adverse events triaged immediately.
- Adverse events are recorded, investigated, and reported to the authorities where required under applicable pharmacovigilance and AYUSH reporting arrangements.
- Reporting does not affect your participation and is never held against you.
- If you are unwell now, seek medical care first and report afterwards.
- Reports about staff conduct are investigated under the Staff Conduct Rules, and staff may be suspended pending investigation.
16. Regulatory position
[TO BE COMPLETED BEFORE LAUNCH — WITH REGULATORY COUNSEL]
State here: the licensing and classification of each product under the Drugs and Cosmetics Act, 1940 and its Ayurvedic provisions, or under the Food Safety and Standards Act, 2006 as a nutraceutical or health supplement, and the licence numbers; the position under the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 for every communication in the programme; the applicable AYUSH advertising guidelines; and confirmation that no element of the portal constitutes a medical device or clinical decision support.
Diabetes is on the Schedule to the 1954 Act. That single fact governs everything this programme may say, and it is a criminal statute. Do not launch on a self-assessment.
17. Changes
This Statement is versioned. Material changes to scope, safety rules or the claims position are notified to patients before their next use of the portal, and to staff with retraining before the change takes effect.
Nothing in this programme may be operated outside the scope in §1, and nothing in §2 may be represented as within it.