Disclaimer

1. General information only

Content on the portal, in diet charts and in programme material is general information. We take reasonable care over accuracy but make no representation as to completeness, currency or suitability for you. It cannot account for your circumstances, your other conditions, your medicines or your kidney function.

2. We are not a healthcare provider

3. No treatment or cure claims

Nothing in this programme claims, and nothing should be read as claiming, that any OJSP product:

• cures, reverses or eliminates diabetes;
• treats, controls or manages diabetes;
• reduces or removes the need for medicine or insulin;
• lowers blood sugar or HbA1c;
• prevents complications of diabetes;
• works like a medicine, or better than one;
• produces any guaranteed result, or any result within a stated time.

4. Why we say so little — the law

5. Never change your medicines

Stopping insulin can cause diabetic ketoacidosis within days, which can be fatal. Stopping oral medicines can allow sugar levels to rise dangerously, often silently. Feeling well is not evidence that medicine is no longer needed — diabetes damages the body long before symptoms appear.

If your control has genuinely improved and you want to reduce medication, that is a reasonable conversation to have — with your doctor, not with us.

6. Nothing is being monitored

7. We do not interpret readings

• The portal does not say whether a reading is high, low, safe or concerning.
• It does not know your target range — that is set by your doctor and differs from person to person, particularly with age, pregnancy, kidney disease or a history of low sugars.
• It does not flag anything, and the absence of a warning means nothing.
• Any general danger-sign guidance shown in the portal is educational and is not a substitute for medical assessment.

8. We record what you enter

The portal stores what you type. It does not verify readings, cannot detect an implausible number, and cannot know whether you tested correctly or whether your meter is accurate.

A neat chart built from wrong numbers looks just as convincing as one built from right ones — and it will mislead your doctor. Enter carefully.

9. Progress charts prove nothing

Progress views show your own record back to you. Their value is that you can show them to your doctor, who can interpret them properly. A chart is never a reason to change treatment.

10. Diet charts

• Charts are general dietary guidance, not personalised prescriptions, and do not account for your kidney function, other conditions, allergies or medicines.
• Where a chart conflicts with your own doctor or dietitian, follow them.
• Following a chart does not replace medicine and does not treat diabetes.
• Do not use a chart if pregnant or breastfeeding, or if you have kidney disease, liver disease or heart failure, without your clinician's approval.
• Anyone with a history of disordered eating should approach calorie-based plans only with their clinician involved.
• If you feel unwell after a dietary change — particularly light-headed, shaky or sweaty — treat it as possible low blood sugar, act as your doctor advised, and stop the change.

11. Calorie level selection

The portal records who selected the level and when, and that record cannot be edited afterwards. Staff who select or suggest a level are removed from the programme.

12. What our staff are

Our support team are support staff, not clinicians. They cannot advise on medicines, cannot interpret readings, cannot diagnose, and cannot comment on symptoms. Nothing they say is medical advice.

Where you describe something urgent, they have one answer — contact your doctor or call 112 immediately. They will not assess you or tell you to wait, because they are not qualified to, and pretending otherwise would be dangerous.

13. The label prevails

Product composition, dosage, storage, cautions and any licensing are as stated on the product label and in its regulatory approvals. The label prevails over anything on this portal, in any material, or said by anyone. Read it, and keep it.

14. Interactions and other conditions

• Tell your surgeon and anaesthetist before any surgery.
• Tell your doctor if you have kidney or liver disease, or are on dialysis.
• Tell your obstetrician if you are pregnant or planning pregnancy — do not use products or charts in pregnancy without approval.
• Stop and seek advice if you notice any new symptom after starting anything.

15. No diagnosis, no screening

This programme does not diagnose diabetes or anything else, does not screen for complications, and does not detect kidney, eye, nerve or heart problems. Your routine checks — HbA1c, eyes, feet, kidneys — remain your doctor's job and must continue. Being in this programme is not a reason to skip any of them.

16. Testimonials and results

Individual experiences vary and prove nothing about what will happen for you. Any figures about improvement, satisfaction or outcomes are illustrative and are not promises.

17. Availability

The portal is provided on an "as available" basis without uptime commitment. It may be unavailable for maintenance or other reasons. Nothing about your diabetes care should depend on it — keep testing, keep taking your medicines, keep your appointments regardless.

18. Security representations

We maintain the measures described in the Privacy Policy §16, but no system is completely secure and we do not warrant freedom from vulnerabilities or unauthorised access. Your device, your account security and who else can see your phone are your responsibility.

19. Third parties and links

Links to third-party sites are provided for convenience and do not imply endorsement. Third-party names and marks belong to their owners. A doctor or dietitian associated with the programme acts in their own professional capacity, and we are not responsible for their independent clinical judgement.

20. Disclaimer of warranties

21. Limitation of liability

Nothing here limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be limited — including your rights under the Consumer Protection Act, 2019.

22. Governing law and contact

Governed by the laws of India and subject to Terms of Use §23. Nothing here removes your right to approach a consumer forum or any other remedy under law.